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Where And How To Upload Your Files
One of the most common questions asked by new account users is: Once
I connect to my account with FTP, where do my files go, and do I need
to name my index page anything special for it to load first?
All files that you want to show up on the Web should be uploaded to your
public_html directory, and you should name the file that you wish to load
first "index.html".
Another frequently asked question is: How do I connect to my account
in the first place?
Files are uploaded to your account via FTP software. You need three settings
to connect to your account when using FTP software.
- hostname/address
- account username
- account password
Note: All three of the above settings can be found in
the Account Setup Confirmation Email that was sent to
you when your account was initially setup. If you did
not receive this email please contact our Support Department
at (757) 313-7100 and we will send it to the email address
that you used when you signed up.
If you have no idea what FTP is you're not alone and you've come to the
right place. Uploading with FTP is covered in depth later in the FTP Software
Instructions section.
The Files In Your Account
When you log into your account for the first time with FTP you will see
various files and directories. These have been automatically setup by
the system and are required for your account to function properly. Please
do not delete or rename them.
The most important among these is the public_html directory. This
is the directory where you will upload your Web pages and create subdirectories
that pertain to your Web site so that they'll be viewable from your Web
browser. Your pages will not be viewable on a Web browser unless they
are uploaded to this directory.
Another directory you'll see when you connect with FTP is the public_ftp
directory. This is where you should put all files that you want to make
available to anonymous FTP users. You can configure your anonymous FTP
settings through your control panel.
Another important directory is the mail directory. The mail directory
is where all your account email is stored. While connected to your account
via FTP it is not advised that you go into this directory.
Inside the public_html directory, you'll see a cgi-bin directory.
This is where all CGI (common gateway interface) scripts should go.
As you add features from your control panel, the system will automatically
create other directories within your account.
How To View Your Pages On The WWW
If you've uploaded your files and you're ready to view them on the Web,
you can do the following depending on the status of your domain name registration
or transfer:
If your domain name is not yet live on our servers
either because it hasn’t been registered yet or
because the transfer hasn’t been completed, you
can view your pages by using the hostname of the server
as follows.
http://www.catisp.com/~<username>
Your account username can be found in the Account Setup
Confirmation Email that was sent to you when your account
was initially setup. If you did not receive the Account
Setup Confirmation Email please contact our Support
Department at (757) 313-7100 and we will send it to
the email address that you used when you signed up.
If your domain name is live on our servers, you can view your pages within
any browser by typing any of the following in your browser (replace <yourdomain.com>
with your actual domain name):
http://www.<yourdomain.com>
http://<yourdomain.com>
www.<yourdomain.com>
http://www.<yourdomain.com>/index.html
http://<yourdomain.com>/index.html
www.<yourdomain.com>/index.html
If you are getting an error when typing the above, several things could
have gone wrong:
- Your initial page is not named index.html
- Your initial page is not in the public_html directory
- The registration/transfer request for your domain has not been completed
(This process can take up to 72 hours).
- Your account has been deactivated due to non-payment/non-compliance
of our policies, or spamming violations - users need
to contact our Support Department at (757) 313-7100
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